F.A.Q.

Approximately how long will shipping take?

Regular shipping on most items from our store will arrive within 5-10 business days depending on which country you live in. If you require your item even sooner, please contact us and we will do our best to accommodate your needs.

*Unfortunately we do not provide a pick up service at the moment. Join our mailing list for more information about this in the future.

Will my hair shed or tangle?

All of our extensions are double weft which means our hair will have minimum shedding. If you take proper care of your extensions, you should not experience any tangling, especially with our cuticle aligned virgin hair.

Try to run a comb through your extensions at least once a day, but try not to get in the habit of repeatedly combing them every few hours.

How long will they last?

If taken care of properly your virgin hair extensions can last anywhere between 6 months to a year. It also depends on how often you wear them and the type of shampoo and conditioners you use. If you refrain from dying your hair or doing too much processing, then you have a better chance of them lasting longer.

Why is there grey/white hair in my bundle?

We do our best to keep our hair in it’s original state. Many of the women in these countries who shave their heads have grey/white strands of hair. If we notice a bundle that is mostly full of grey’s then we will discard it, however we do our best to pick out any grey’s from our bundles before we ship to our customers.

Why are there dry or split ends on my bundles?

Many of the women in these countries do not trim their ends. In order to maintain the integrity of our extensions we do no overprocess our hair.

How many will I need for a full head?

Approximately 3-4 bundles will be enough to cover a full head. If you purchase anything 16″ or more, we recommend getting one more bundle just to be on the safe side.

What quality is your hair?

All of our human hair is 100% unprocessed premium quality virgin hair without any synthetic or animal hair. The cuticles are intact and all go in the same direction. You will also notice a beautiful natural luster on all of our virgin hair.

Why is my hair not one solid colour throughout?

Real virgin hair should not be even throughout the bulk or bundle. It is natural for hair to receive a lot of sun in these types of countries. As a result some strands tend to lighten due to it’s exposure.

If you notice darker hair at the top than at the bottom, it’s simply because your hair at the roots will always be darker since it is newer hair.

Where do you get your hair from?

We currently source from China & India. With our supplier and affiliates every bundle is high quality or your money back.

Is there customs tax?

When shipping to Canada, Australia or the United States, there should not be any customs taxes. If you are shipping to another country we can’t make any guarantees. Any customs taxes generated are the sole responsibility of the buyer.

I used the wrong address, can I make a change to it?

We process our orders within 24 hours of receipt. Once your order is placed there are no guarantees that we can make changes. You can try contacting us, but if the order has already been shipped then unfortunately there is not much we can do. Please make sure that you enter the correct address information to avoid any problems with your shipment.

If you have any other questions, please don’t hesitate to contact us. Or, click here to go back home.

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